Due to the unique nature of our roses and materials, each piece is truly one-of-a-kind. Variations can occur in colour and final appearance, additionally, just as when roses are purchased at the local flower shop, small tears in the petals are normal and slight variations in the hue are naturally occurring. Minor imperfections and irregularities in each creation are inherent and desirable characteristics of a genuinely unique and handcrafted product, therefore cannot be considered as a fault or defect. It is also important to know many of our filler and decorative flowers and foliage are subject to seasonal availability and may differ from the original design.

Please be advised that Jolie Gifts are not liable for the diminished value of the product resulting from the handling or improper aftercare of the product such as water, broken glass, or accidental damage. We do not provide a certain guarantee regarding the lifetime of the roses, our only promise is that they last “up to” 1, 3 or 10 years or a lifetime, however, this is completely dependent upon the aftercare of the rose, providing that all the care instructions are followed, it will remain in its original condition and last.

Jolie Gifts preserved roses are real roses and therefore are classed as perishable items, meaning that we cannot accept returns for refunds or exchanges.